Order Cancellation and Return Policy

Order Cancellation and Return Policy

Order Modification

1) Change size or color option:

Please pay close attention that all the clothes on our website are NOT with standard sizes; please carefully read the size chart of each item before placing your order.

You can modify your size or color option for an order that hasn't been processed yet.

No size or color modification can be made once the order has been processed.

2) Change shipping address:

Please contact us as soon as possible BEFORE your order has been shipped.

Please kindly understand that changing the shipping address in your personal account will not notify us to change the shipping address for your orders currently under processing.

Contact us via online chat or email (coybunny.official@gmail.com) to inform us to change your shipping address for orders under processing.

The shipping address cannot be changed for shipped orders. Please go to the original address to pick up your package or contact your local courier to change the shipping address for orders already shipped out.

Please kindly understand that we are not responsible for lost packages under the following situations:

  • Moved without informing us in a timely manner before the order was shipped.
  • No one was at home and no one could be reached by phone when the parcel was out for delivery.
  • The parcel was destroyed by the local express company due to long-term unavailability of the recipient.
  • CoyBunny tried to contact the recipient via email / SMS but never received a reply.

Order Processing and Cancellation

Orders are processed pending availability and credit verification. Orders placed on weekends will begin processing on the following Monday.

Coybunny will contact you with a follow-up email if the merchandise you have selected is not currently in stock. Please place your order with a valid email address.

Delivery time does not include Sundays or holidays.

Coybunny offers cancellations for orders that have been paid but have not been shipped yet, but refunds will be issued according to different situations:

  1. Full refund for orders placed within 24 hours that have not been processed yet.
  2. 80% refund for in-stock orders that have already been processed.
  3. 65% refund for pre-order items that have been processed. Click here to better understand how pre-orders work.
  4. No cancellation for orders already shipped out.
  5. Refunds will be completed within 5 business days.
  6. We will issue the refund directly to the original payment method used for your order.

In case your card has been canceled or expired, please check these pages to find your refund: PayPal Refund Help or Stripe Refund Help.

Order Return

Returns are NOT accepted if the return is dropped off more than 3 days after the delivery date.

  1. Please contact us via online chat or email (coybunny.official@gmail.com) within 3 DAYS after you receive your package if you prefer a return or exchange. Emails will be replied to on the following business day if requests are sent on weekends or holidays.
  2. Our customer service will send you the return address if your return request is accepted.

* Size not fitting is not a quality problem. All the clothes on our website do NOT follow a single standard sizing grid, but they are true to their individual size charts. Please carefully read the size chart of each item before placing your order.

  1. Please ship out your return package within 3 days after we accept your return request.
  2. Please kindly understand that customers are responsible for return shipping fees. Please ship your package using a trackable, insured shipping method.
  3. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return package for processing.

Return Policy Requirements:

  • Merchandise must not be worn, altered, or washed.
  • Merchandise must have all tags attached and be returned in its original packaging.
  • Merchandise returned without the original security tag, or with a damaged security tag, may result in a delayed refund or may not qualify for a refund.
  • Footwear must include the original shoe box in its original condition, free of postal labels. Shoe box fees will be charged if footwear is returned without its original box.
  • Please Note: Shipping and handling charges are non-refundable. Packages that arrive COD (Cash on Delivery) may be denied, or the COD amount may be deducted from your total refund.
  • No returns or exchanges are allowed for clearance items.

Please kindly note that customers are responsible for packages that are not collected in a timely manner, situations where phone contact is unsuccessful, or packages with overdue and unpaid customs duties. Regrettably, we are unable to offer refunds for losses, destruction, or returns resulting from these circumstances. We appreciate your understanding in this matter.

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