I. Order Modification and Cancellation Policy

1. Item Specification Adjustments

• Unprocessed Orders: Since all garments on our website feature specialized non-standard custom sizing, please strictly verify the size chart on the product detail page before payment. You may contact our customer service to change the color or size before the order is processed by our system.
• Processed Orders: Once the order status is updated to "Processed," the item specifications will be locked, and no modifications can be made.

2. Shipping Information Changes

• Modifications to critical delivery details, such as the shipping address, must be submitted prior to shipment via our official after-sales email (coybunny.official@gmail.com) or through our online customer service.
• Special Note: Directly modifying the address in your account's Personal Center will not automatically sync to any ongoing, active orders.
• Unmodifiable Situations: Once a package leaves our warehouse and is shipped, we cannot intercept it or change the destination. In such cases, you will need to retrieve the package from the original address or contact the local carrier to arrange a redirection.

3. Liability Disclaimer (Regarding Lost Packages)

Our store shall not be held liable for compensation or refunds if a package fails to be delivered or is destroyed due to the buyer's personal reasons, including but not limited to:

• Moving to a new address before delivery without notifying customer service in time;
• Multiple failed delivery attempts due to no response from the recipient (unanswered or rejected phone calls);
• The package being forcefully destroyed by the local logistics center because the recipient remains uncontactable for an extended period;
• The buyer failing to respond to official confirmation emails or SMS notifications.

II. Order Cancellation and Refund Rates

All order generation is subject to credit assessment and real-time inventory verification. Orders placed on business days will proceed regularly, while weekend orders will be processed on the following Monday. In the event of a stockout, we will notify you via your registered email. Please ensure your contact details remain valid.

For unshipped orders, if a buyer requests a cancellation, a corresponding liquidated damage/handling fee will be deducted based on the specific processing stage of the order:

• Refund Processing Time: All approved refunds will be issued within 5 business days.
• Refund Pathway: Refunds will be credited back to your original payment account. If your linked card has been canceled or expired, please refer to the PayPal Refund Instructions or Antom Refund Instructions for fund-tracking guidance.

III. Standard Return & Exchange Policy

Please Note: Disliking the fit or the look on the body does not constitute a product quality defect. Although our sizing is consistent with our brand standards, it does not follow universal international sizing. Please refer to our size chart and purchase rationally.

1. Application Window and Process

• 3-Day Golden Window: You must initiate a return or exchange request with our after-sales team via online chat or email (coybunny.official@gmail.com) within 3 days of signing for the package (emails sent on weekends and holidays will be processed on the next business day). Requests made after 3 days will not be accepted.
• Return Shipping Window: Once customer service provides the return shipping address, you must ship out the package within 3 days and provide the tracking number.

2. Logistics and Return Requirements

• All round-trip shipping costs incurred during returns or exchanges shall be borne solely by the buyer.
• To ensure asset security, you must choose a courier service that provides online tracking and shipping insurance.
• No Cash-on-Delivery (COD) Accepted: Our store rejects all forms of COD packages. If any COD fees are incurred, an equivalent amount will be deducted directly from your item refund.

3. Product Condition Assessment Standards

Returned items must meet the following criteria, or it may result in a delayed refund or a complete refusal of payment:

• Items must remain brand new, un-tried, unwashed, unaltered, and without any manual cutting or adjustments;
• Anti-tamper tags and price tags must be intact and undamaged; if the anti-tamper security lock is cut or broken, a refund will not be issued;
• Footwear must be returned in its original shoe box. Do not paste shipping labels directly onto the shoe box. If the shoe box is damaged or missing, an additional shoe box packaging fee will be charged.

4. Supplementary Clauses

• All initial shipping fees and service handling fees represent consumed services and are strictly non-refundable.
• Clearance and sale items are final sales and are not eligible for any form of return or exchange.
• Any loss resulting from a package being returned, seized, or destroyed due to the buyer's refusal to pay import customs duties, failure to assist with customs clearance, or refusal to answer delivery phone calls shall be borne entirely by the buyer.