You can check and track your order through the following methods:

• Website Account: Log into your personal account and go to the "My Orders" page to view the current processing status.
• Shipping Confirmation Email: Once your order is shipped, the system will automatically send an email to your registered email address containing a Tracking Number and a tracking link.
• Third-Party Tracking: You can also copy your tracking number and paste it into the official logistics carrier website or shipment aggregation platforms such as 17track for real-time tracking.

We provide worldwide shipping services / shipping to specific regions. Once you enter your detailed shipping address on the checkout page, the system will automatically display whether delivery is available, along with the corresponding shipping rates and estimated delivery times.

Note: Logistics restrictions may apply to certain remote areas or specific items. If you have any questions, please contact our customer service in advance for confirmation.

These are common abbreviations used in Lolita fashion, with the following meanings:

• OP (One-piece): A dress with sleeves.
• JSK (Jumper Skirt): A sleeveless dress or strap dress (typically styled with a blouse underneath).
• KC (Katyusha/Head Dress): A headband or hair accessory.
• SK (Skirt): A standalone skirt.
• BNT (Bonnet): A cap-style hair accessory or traditional bonnet.

This depends entirely on the type of product:

• Regular In-Stock Items: We regularly arrange restocks for hot-selling products. You can click "Notify Me When Available" on the product page to subscribe to restock alerts.
• Limited-Time / Limited-Edition Pre-orders: Certain exclusive items or brand collaborations will not be restocked once the pre-order window closes.

A Pre-order item refers to a product that has not yet entered formal production or is currently being manufactured. By placing a pre-order, you secure your piece in advance, and we will dispatch the items in the order they were received once manufacturing is complete.

An estimated shipping timeframe (e.g., Estimated shipping in late October) is specified on every pre-order product page. Please note that pre-order items may experience slight delays due to production craftsmanship and complexity.

This depends on the current fulfillment status of your order:

• Unshipped Orders: Please contact our official customer service as soon as possible using the email address you used to place your order. Provide your order number and the new address, and we will manually update it for you. You can contact us via online chat or by sending an email to coybunny.official@gmail.com.

*Please note that editing the address in your CoyBunny personal account does not notify us to change the shipping address for an order currently being processed. Additionally, once we manually update your address, no automated system notification regarding the address change will be sent.

• Shipped Orders: 
  Once the package has been handed over to the logistics carrier, we will no longer be able to modify the address from our backend system. You will need to contact the courier company directly or reach out to us to attempt a change of delivery address or a package interception (additional fees may apply).

   

  Please understand that CoyBunny is not responsible for lost packages under the following circumstances:

  • The recipient relocated before the order was shipped without notifying us in time.
  • No one was home during delivery, and the recipient could not be reached by phone.
  • The package was destroyed by the local courier due to the recipient's prolonged absence.
  • CoyBunny attempted to contact the recipient via email/SMS but received no response.

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Once your refund request is approved or your returned package passes our quality inspection, we will initiate the refund within 3-5 business days. The time it takes for funds to arrive depends on your payment platform:

• PayPal: Typically arrives within 1-2 business days.
• Credit Card: Typically takes 3-15 business days, depending on the processing speed of your issuing bank.

We provide after-sales support for items free from man-made damage. If you need an exchange due to size mismatch or personal reasons:

• Please contact us within 7 days of receiving your items. Ensure the merchandise is brand new, with all tags attached, unwashed, and in a condition that does not affect secondary sales.
• For returns and exchanges unrelated to quality issues, the buyer is responsible for round-trip shipping costs. Due to the unique nature of pre-order items, certain custom pieces may not qualify for no-reason returns. Please refer to individual product detail pages.

We deeply apologize for the inconvenience. Please follow the steps below to contact us, and we will resolve the issue for you right away:

1. Within 48 hours of receiving the package, please take photos or record an unboxing video showing the outer shipping box, the shipping label, and all received items / defective areas.
2. Send the photos/videos along with your order number and a description of the issue to our official customer service email or live chat support.
3. If a quality issue or missing item is confirmed, we will arrange a free replacement shipment or issue a full refund immediately.