Shipping policy

Shipping Policy

Thank you for shopping with us. Lolita clothing may require sourcing, preorder production, or custom tailoring. Please review the estimated dispatch time on each product page before placing your order.

1. Shipping Destinations and Costs

We ship from China to the countries and regions available at checkout. Available shipping methods and costs are displayed at checkout based on your delivery address and the items in your cart.

Some remote locations, PO boxes, and military addresses may have shipping restrictions. If no shipping option is available for your address, please contact us before ordering.

2. Processing and Production Times

Estimated delivery time = processing or production time + shipping time.

Dispatch arrangements depend on the type of item ordered:

Item Type	Dispatch Arrangements
Ready to Ship	Usually inspected, packed, and handed to the carrier within [1–5 business days] after payment confirmation.
In Stock — Supplier Stock	Items must first arrive from the brand or supplier. Please refer to the product page for the estimated processing time.
Preorder	Dispatched according to the production schedule and estimated dispatch date shown on the product page.
Made to Order / Custom Size	Production begins after the order and any required measurements are confirmed. Please refer to the product page or the timeframe agreed with our team.

“In Stock” does not necessarily mean an item is already at our shipping warehouse or available for immediate dispatch.

If an item becomes unavailable or production is delayed, we will contact you using your order email address with an updated estimate and available options. We will not substitute a different product, color, or size without your consent.

3. Shipping Methods and Transit Times

Shipping Method	Estimated Transit Time After Dispatch
Standard Shipping	[5–8 business days, depending on destination]

Transit time begins when the parcel is physically handed to the carrier. It does not include processing, production, or custom tailoring. Creating a shipping label does not mean the carrier has received the parcel.

Express Shipping does not speed up production or order processing.

Delivery timeframes are estimates. Customs inspections, public holidays, weather, and local delivery conditions may cause delays.

If you need your order for a tea party, wedding, trip, or other specific date, please contact us before purchasing to discuss the timeframe. Adding a date to your order notes does not constitute our acceptance of a guaranteed delivery deadline.

4. Multiple Items and Split Shipments

Orders containing items with different processing times will normally ship together once all items are ready.

If you would like available items shipped earlier, please place separate orders or contact us before dispatch to request split shipping. Any additional shipping cost will be provided for your approval before arrangements are made.

If we choose to split your order, we will cover the additional shipping cost unless otherwise agreed with you. Parcels may arrive on different dates, and tracking information will be provided for each shipment.

5. Order Tracking

Once your order ships, we will send a shipping confirmation and tracking information to your order email address.

Tracking updates may take time to appear after the initial handover or during international transit and transfers between carriers.

If your parcel has not arrived within the estimated transit period, or tracking shows an issue such as a failed delivery or return to sender, please contact us promptly. We will help investigate and follow up.

6. Shipping Addresses and Changes

Please provide a complete and accurate delivery address, including the recipient’s name, street name and number, apartment or unit number where applicable, city, state or province, postal code, country, and contact telephone number.

If you need to change your address, contact us as soon as possible. A change is only confirmed once you receive our confirmation. Once a parcel enters the dispatch process, changes or interception may no longer be possible.

Customers may be responsible for actual address correction, return, or reshipping costs resulting from an incorrect or incomplete address, failure to collect a parcel, or failure to respond to required delivery notices. We will explain these costs and obtain confirmation before arranging reshipment.

If an address error is caused by us, we will cover the associated correction costs.

7. Customs, Duties, and Taxes

Whether duties and taxes are included depends on the information shown at checkout and the shipping method selected.

Duties or taxes explicitly included or collected for your shipment should not be paid twice. If you receive what appears to be a duplicate charge, please contact us so we can help verify it.

Import duties, taxes, and carrier customs clearance fees that are not included or collected at checkout may be payable by the recipient to the relevant authorities or carrier.

Please respond promptly to any requests for information required for customs clearance. We will provide necessary order and product documentation based on the actual transaction. We do not undervalue shipments or declare commercial purchases as gifts.

8. Failed Delivery, Refused Parcels, and Returns to Sender

If delivery fails, please contact the local carrier promptly and notify us so we can help before the parcel is returned.

Refusing delivery or leaving a parcel uncollected does not constitute an approved return request and does not automatically trigger a refund. Please contact us first to discuss the appropriate arrangements.

Returned parcels will be assessed once their return status and condition are confirmed. Where a return results from customer error or inaction, actual return, reshipping, or other reasonable associated costs may be payable by the customer to the extent permitted by applicable law.

Any refund will be handled under our Return and Refund Policy and applicable law.

9. Damaged, Missing, or Lost Items

Please inspect your order promptly after delivery. If an item is damaged or missing, retain the packaging, shipping label, and relevant photographs, and contact us with your order number and a description of the issue.

An unboxing video may help with the investigation, but it is not required for us to review your claim.

If tracking shows “Delivered” but you have not received the parcel, please check your mailbox, reception desk, designated delivery location, and with household members or your local carrier. Contact us as well so we can assist with the investigation.

If a parcel is confirmed lost in transit, or delivery fails due to an issue for which we are responsible, we will arrange a replacement or refund as appropriate and in accordance with applicable law.